Frequently Asked Questions
Good To Know Before You Stay.
Clear answers about the booking process, the Leeds apartment and arrival information.
What time is check-in?
Your confirmed check-in time appears in your reservation details and pre-arrival message.
What time is checkout?
Your confirmed checkout time appears in your reservation details. Please leave on time so the apartment can be prepared for the next guest.
Is self check-in available?
Yes. Access instructions are sent securely to confirmed guests before arrival.
Is Wi-Fi included?
Yes, Wi-Fi is included for guests.
Is parking available?
Parking options can vary. Contact us before booking with your dates and vehicle requirements so we can confirm the current arrangement.
How many guests can stay?
The Leeds apartment can accommodate up to 8 registered guests.
Are longer stays available?
Yes. Longer business, contractor, relocation and insurance stays are welcome, subject to live availability.
Can companies book?
Yes. Companies can request a corporate rate and discuss invoicing requirements before booking.
Can contractors stay?
Yes. The apartment offers separate sleeping areas, a kitchen and Wi-Fi for project teams working in Leeds.
How do direct bookings work?
Availability and prices are checked against KY Stays’ live booking calendar. Payment is completed securely before a reservation is created and confirmed.
What is the cancellation policy?
Cancel at least 24 hours before the scheduled 4pm check-in time for a full refund. Cancellations within 24 hours of check-in are non-refundable.
Is a security deposit required?
KY Stays does not charge a separate security deposit for this property in the current booking setup.
How do guests receive check-in instructions?
Confirmed guests receive instructions through the contact details attached to their reservation before arrival.